Customer Reviews

Hazel and Leroy Johnson

We are extremely impressed because we do enjoy great service and expected nothing less. They gave us their absolute best as they have done for the past 15 years. We would recommend them to anyone in the service area on the Outer Banks because their service is top notch with us
- Hazel and Leroy Johnson

C. David Sapiencza

They were impressive in that they were knowledgeable, worked diligently and expediently... are truly an asset to your company and should be recognized for the excellent work... I will definitely recommend your company to all of my friends and to anyone else when I hear they need heating and air conditioning services.
- C. David Sapiencza

Kris and Ken Binkley

The temperature was over 90 degrees with a lot of humidity in our house. We have a dog with a heart condition and we had a lot of company coming for the weekend. Many companies told us they could not come until after the holiday. We just want to thank you for the excellent service your company gave us. Your representative, Mel Paris, came to check our unit within an hour after our phone call. He gave us a complete estimate with recommendations and told us he could have a loaner unit hooked up the next day to provide us with air conditioning until we got the new one. His professional and efficient manner helped to save our Labor Day weekend!
- Kris and Ken Binkley


During the biggest winter snow storm to hit the Outer Banks in decades and on the eve of a single digit Arctic blast, my heater failed! The post office was closed, markets were closed, the roads were mostly impassable, so it wasn't with much hope that I dialed R.A. Hoy. When a live person , Jim, answered the phone, I was surprised. When he said they had techs out in the field, I was amazed. And less than one hour later, when the R.A. Hoy panel van crept it's way up my snow and ice covered driveway, I nearly fell out of my chair. Thirty short minutes later, the problem had been identified and rectified, and the heat was back on!Thank you to all the folks at R.A. Hoy for keeping me from freezing!
- Paul Herold


Sean Byrd arrived at my house and assessed the problem with my HVAC system in a very timely manner and proceeded to fix the wiring that critters had chewed through. Sean was very friendly, methodical, technically competent, helpful and a pleasure to meet. He is a great representative for R. A Hoy and if I owned a company I would be pleased to have Sean as an employee.
- Harold Bohannon

Robert Bargamin

We've been so fortunate to have Robert Bargamin as our service technician for our HVAC ssystem over nearly all of the six years we have owned our home in the Outer Banks. Robert is a very knowledgeable and highly trained and skilled technician. Equally important, he takes the time and exhibits the patience to explain everything he is doing when servicing our HVAC units. He is one of the main reasons for the excellent service standards and reputation of RA Hoy.
- Patrick & Catherine Gilbert

service call

David D serviced out heating/a/c...polite & professional...extremely efficient!!!!
- steve areman

A+++ Business

We would like to thank Marcy, Gary, Jim and manager Brian for the professional and caring service that we received. We are so thankful for this knowledgeable and dedicated team. AWESOME SERVICE!!!
- Tim and Gina Maurer

Outstanding Service!!!!

Over the past two weeks, we were having problems with our heat pump operating correctly. Since it is springtime, we needed heat in the evenings and cooling in the day. However, the heat pump would not operate properly. Another service company, after changing several circuit boards, was not able to resolve the problem. I stopped at the R.A. Hoy office yesterday and explained our problem to Mitch in the Service Department. He immediately scheduled David Digrugilliers, R.A. Hoy service technician, to come the very next morning. David arrived promptly as scheduled and did a thorough review of our entire heating/cooling system. He quickly diagnosed that due to an incorrectly attached wire to one of the circuit boards, the heat pump could not properly operate in either the heating or cooling modes. He checked the entire operation of the heat pump and also adjusted the speed of the indoor fan and several dampers for better air distribution and flow. Excellent, meticulous service by a very customer-oriented service technician.
- Reynolds Clark
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